Discover the secrets to improving client satisfaction and implement them into your day-to-day operations. Start by searching the Internet for “appointment scheduling software“. Appointment scheduling software has been around since the late 1990s but not until recently have salon and spa owners embraced the client-centered trend as a strategy to improve client satisfaction.
The integration of technology and the salon industry represents a very exciting opportunity for salon owners and their clients because the clients have the capability to book appointments at their discretion and convenience. Clients are more satisfied when they feel that their needs are being met on their terms.
Appointment scheduling software affords salon and spa owners the ability to book appointments even if the salon or day spa is closed or otherwise unavailable to schedule appointments. Appointment scheduling software extends your business hours long after the salon or spa has closed and your employees have gone home.
The salon or day spa owner can fully automate a stylish establishment for a modest investment and expect a robust return on investment.
Appointment scheduling software makes it easier for salons or day spa establishments that have limited or no staff other than the owner-operator to provide the type of client-centered service that makes all businesses successful.
For a salon or spa owner, discovering and implementing the secrets to client satisfaction will also dramatically improve your bottom line because word of mouth is the best form of advertising. So often clients complain about scheduling conflicts at the salon or spa. With appointment scheduling software there are no complaints. Appointment scheduling software can eliminate scheduling conflicts and that will improve client satisfaction the day you make it available to your clients.
For a spa or salon with limited or no staff, clients can determine if there is an opening at the time of the desired appointment without assistance. This leads to improved client satisfaction because the client does not have to wait and worse risk playing phone tag.
Making long-distance appointments online is done with ease for clients who travel especially into other time zones when his or her home salon is not usually open. This is a remarkable improvement.
The single owner-operator of salons and spas or owners with multiple locations and fully staffed can unintentionally let clients down with scheduling errors. Discover the secrets to improving client satisfaction for less than you spend on any other component designed to enhance the performance of your salon or spa.
Here are some of the features offered by appointment scheduling software:
- Salon and spa owners can check the web-based appointment scheduling software from any location with Internet access.
- Recurring appointments can be scheduled
- Automatic email message appointment reminders is a time and money saver
- Daily appointment reports
- Exports to Outlook and to your iPhone
- Online sales tracking
- Will work without a network
- Allows staff to log in and view their schedule
- Allows front desk staff to attend to in salon or spa clients instead of just answering the phone
Show your clients that your salon or spa is client-centered. Discover one of the secrets to improving client satisfaction and test drive appointment scheduling software today.